Web Concierge
An intelligent virtual concierge for an exceptional customer experience
Improve the reception and communication with your clients
Thanks to our Web Concierge, optimize the customer experience before, during, and after the stay. Access an intelligent platform, available from any device, to centralize all interactions and automate key steps: check-in, payments, communication, access to properties.
Virtual Concierge AI-Powered
Our Web Concierge solution allows for
The Key Features of Our Web Concierge
Smooth management, enhanced experience, unified communication.
Check-in / Check-out Express
Facilitate the arrival and departure of guests. With automation, avoid queues and provide a frictionless experience with the sending of electronic keys or access codes.
Multilingual Automated Emails
Keep your customers informed at every step. Create and schedule personalized emails with multilingual templates from the platform.
Unified Communication (Email + WhatsApp)
Stay connected with your customers. Chat in real-time through our integrated messaging or WhatsApp Business for direct and quick exchanges.
Secure Online Payments
Carry out transactions from the platform. Offer a seamless payment experience before, during, or after the stay, via credit card or integrated gateways.
Intelligent Access to Properties
Return the keys... without being there. Integration possible with connected lock systems (VikeVikey, Nuki, Keesy, Chekin) to manage remote access.
100% Cloud Responsive Platform
Manage everything remotely. The Web Concierge is 100% cloud-based, available on all types of devices (computer, tablet, smartphone), with no installation required.
OctoGPT: Assistant AI-Powered
Automate your welcome and enhance your customer relationship. Discover OctoGPT, the artificial intelligence integrated into our Web Concierge. Personalize the welcome of your travelers with a suite of smart features:
- Automatic responses to common messages
- Dynamic creation of email templates
- Real-time action suggestions
- Integration of chatbot for 24/7 assistance
Provide your clients with a smooth, fast, professional interaction.
Whatsapp Business Connecté & Humain
Simplify customer communication with WhatsApp integration.
Self Check-in 100% Autonomous
Offer a seamless, contactless, and secure experience.
Thanks to our integrations, you automatically send the electronic keys before arrival.
Activate remote access according to the reservation, and trigger access notifications without
Frequently Asked Questions
Here are some frequently asked questions about our Web Concierge.
Absolutely. You have control over the templates, languages, content, and sending times. A library of templates is also available.
Yes, our Web Concierge is responsive and works perfectly on computer, tablet, and smartphone. It requires no installation.
Yes, it is designed for multi-property managers. All your listings are centralized in a single dashboard.
Yes, our system uses payment gateways that comply with the strictest security standards (3D Secure, SSL encryption...).
Book your Demo!
Discover our services by booking your free online demonstration.